Refunds at a glance
What you pay for
When a download fee applies, downloading the high-quality, watermark-free PDF of a biodata costs a one-time fee of ₹100. The PDF is a digital product that is delivered immediately after a successful payment.
Preview before you pay. The live preview shows exactly how your biodata will look, so please check every detail before paying.
When you are eligible for a refund
You can request a full refund if:
- your payment was successful, but the download did not unlock or the PDF could not be generated, and we could not resolve the problem within 2 working days of you contacting us;
- you were charged more than once for the same biodata (a duplicate payment);
- you were charged more than the price displayed at the time of payment;
- the PDF is corrupted or unusable because of a fault on our side, and we cannot provide a working file;
- you paid but a technical problem closed the page before you could download, and we are unable to help you download your biodata at no extra cost.
When refunds are not available
- After a successful download, if you change your mind, prefer a different template or decide not to use the biodata.
- For mistakes in the details you entered. You can correct them and download again at no extra charge during the same browser session.
- For problems caused by your device, printer or a third-party app (for example, image compression when sharing), where the PDF itself is fine.
- For requests made more than 7 days after the payment.
Cancellations
Because the PDF is delivered as soon as your payment is confirmed, a purchase cannot be cancelled once the download has been unlocked. If you change your mind before paying, simply close the payment window and you will not be charged.
How to request a refund
Email us at support@mybiodatamaker.co.in with the subject line “Refund request” within 7 days of your payment, and include:
- your payment ID from your payment confirmation (or the UPI transaction ID / UTR shown in your UPI app);
- the date and amount of the payment, and the UPI app or payment method you used;
- the email address or phone number we can contact you on;
- a short description of the problem, with screenshots if you have them.
Refund processing and timelines
- We acknowledge your request within 48 hours.
- We review it and share our decision within 3 working days.
- Approved refunds are sent to the original payment source (the same UPI ID or bank account) within 5–7 working days. Your bank may take a little longer to show it.
- Refunds are made in Indian Rupees for the full amount you paid. We do not deduct any processing fee.
Failed or pending payments
If money was debited from your account but the payment failed or remained pending, it is usually reversed automatically by your bank or UPI app within the timelines set by the Reserve Bank of India. If it has not been reversed, contact your bank, and write to us with your payment ID or UTR so that we can help.
Disputes
If you are unhappy with a refund decision, please reply to our email or write to us with the subject line “Complaint” before raising a dispute with your bank. We will work with you, and with your bank if needed, to resolve the issue fairly.
Changes to this policy
We may update this policy from time to time. Any change applies only to payments made after the updated policy is published on this page.
Contact us
For any complaint, including a privacy or refund concern, email us with the subject line “Complaint”. We acknowledge every complaint within 48 hours and aim to resolve it within one month.
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